Returns & Exchanges

Miami Nautique is committed to providing you the best service we can.
Every item we sell comes with our 100% satisfaction guarantee. We will issue a full refund (less shipping costs) on merchandise that is new or unused and returned with the original packaging in resalable condition within 30 days of the purchase date for any reason.


OVERVIEW
We have made every effort to display as accurately as possible the colors and images of our products that appear on our store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



RETURNS:
Your satisfaction is our biggest priority, which is why we gladly accept returns on any new product for up to 30 days from the date your order ships. Refunds will be issued to the original payment method.

THE RETURN PROCEDURE:
To initiate a return, contact us via phone or email at service@miaminautique.com and we will provide you with a Return Merchandise Authorization number (RMA). Fill out the back of the packing slip that was included with your order, noting the RMA number where specified and include the packing slip with your shipment back to us. Returns without an RMA number and packing slip can not be processed and will not be accepted. If you need a duplicate copy of the packing slip, contact us.
Returns will be processed within 3 business days after receiving them. Please note that it can take up to 10 business days (2 weeks) for the refunds to be posted to your original payment method. Shipping charges will not be refunded on returned parts, as the shipping is a service rendered and cannot be refunded.
Unless a Miami Nautique representative provides a return label, then the cost of the return shipping is at the customer's expense.
Be sure to retain the return tracking information.

Send us back the item(s)
Please provide the name on the order, order number and item you wish to return with the reason for return and a copy of your invoice. As well as contact information so we can reach you once we receive the product(s)
You will be refunded for your original purchase when the returns department receives it and it falls within our return policy guidelines, listed below:


RETURN POLICY GUIDELINES:
  • All Special-Order return items are subject to a 15% restocking fee.
  • We cannot accept returns on used, installed, painted, tried, or disassembled parts.
  • HAZMAT parts are not returnable.
  • Electrical parts are not returnable.
  • International orders are non-returnable.
  • Returned items cannot have missing parts, hardware, or instructions.
  • Parts must be resalable and in the Original packaging with all labels intact.
  • Do not write on, remove, or cover any labels. Do not write on the box.
  • Items must be returned back to us within 30 days of their original purchase.
  • All items must be returned in their original condition, including the original packaging, manufacturers containers, documentation, warranty cards, manuals and all accessories.
  • You must include a copy of your original receipt with your return. (Contact us if you need this.)
  • Do not mark or deface the original manufacturer containers in any manner.
  • Packages must be returned prepaid.
  • Refunds will only be made via the method in which the order was paid.
  • We strongly suggest sending returns insured for the full value and with a tracking number to insure a full and prompt refund.
  • If merchandise is damaged due to improper packing or packaging, refund or exchange may not be given per our discretion.
  • If items arrive in not new condition, we may discount the refund or deny the return all together in which you will be responsible for shipping costs to have it returned to you. If unsure about the condition, contact us prior to shipping it back.
  • Shipping and insurance charges will only be refunded for product shipped in our error.
  • Shoes must be returned in a second box besides the shoe box. DO NOT just slap a shipping label on the manufacturer's shoe box. A 25% restocking fee will be incurred if this criterion is not met.
  • No refunds or exchanges without a valid RMA#.
  • Send the unused product back to us insured for the full value (FedEx, UPS, or USPS traceable only).
  • Customer is responsible for all return shipping costs.
  • Products in the Underwear category are not eligible for return or exchange unless they are in their original packaging and have not been opened, worn, altered, or washed.

Upon inspection of returned product, Miami Nautique, at its discretion, will issue a full or partial refund less the original shipping charges.



EXCHANGES
Didn’t get exactly what you wanted? No problem. We will work to get you the right item!

In order to qualify for a full refund or exchange, all items must be returned in new and unused condition with their original packaging intact. This also includes any retail packaging that products are sold in. Do not ship the merchandise you are returning to us in its retail packaging, please use either the shipping box the product was delivered in or a new box. A restocking fee of up to 25% will be applied to any returns/exchanges of product missing original parts, or product returned in damaged retail packaging.


THE EXCHANGE PROCEDURE:
Please include a small note inside the box with your name/contact info and briefly explain what you would like done (i.e. exchange, refund, store credit, etc).
Alternatively, if you want your exchange completed faster or to confirm availability of another product, you can call or email us.
We will confirm that we have the item you want in stock, and we will process your new order and send it right away.
Once your items are returned, you will be refunded for the original purchase price less the shipping costs, provided it is returned in like new / salable condition within 30 days of your original purchase.

Customer pays price difference and new shipping costs on exchanged merchandise.




LABOR:
Labor costs incurred by you or your installer for any product purchased from Miami Nautique will not be refunded.

CANCELLATION POLICY:
Special order parts (parts not stocked at our facility) may be cancelled up until 1:00pm on the day of your order. After that the order is processed and cannot be stopped.
Parts stocked at our facility may be cancelled up until the time it is shipped and no longer in our possession.
If the cancelled part was special ordered, then it will be subject to a 15% restocking fee.

REFUSED SHIPMENTS:
Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs. No refunds will be issued until the refused shipment is in our possession. Refused shipments that are lost in transit are the responsibility of the refuser. Refused freight will have the shipping charges deducted from your refunded amount.

ERRORS:
It is our intention to process each and every order with 100% accuracy. Please accept our sincerest apologies in advance for any errors. Please contact us immediately to report the error. All error claims must be reported within five business days of receipt of goods. We will promptly send out the correct replacement product and pick up the incorrect item at our expense.


DAMAGED OR LOST PRODUCTS:
Miami Nautique is not responsible for damaged or lost items during the return shipment.
Please inspect freight shipments for damage prior to signing for them. Failure to note damage on freight shipments may result in a denial of the damage claim. Should you receive any product that has been damaged in shipping, please contact us immediately.
Damaged parts must be reported to us within 5 days of receipt. Any claims reported after five business days are subject to denial.
We will have the shipment carrier pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse.

If you are present when the damaged package arrived, please sign for the package and in the same screen write DMG which will indicate it was damaged upon arrival.
If you receive a damaged product, please send an email to sales.parts@miaminautique.com explaining the damage along with photos of the damaged product and the packaging.
Losses must be reported no longer than 15 days past the estimated time of shipment delivery by the carrier. If the shipment does not arrive near the estimated time of shipping delivery, please contact us within 15 days of this estimated time. Estimated times are provided by the shipping carrier. We do not guarantee estimated delivery times as this is a service solely provided by the shipping carrier.



Please contact customer service at +1 305-438-9464 or sales.parts@miamiskinautiques.com if you have any questions.